It’s a nice sentiment, but reality is more like “Take good care of your PC, and it won’t crash, lose your data, and cost you your job–probably.” Follow these steps to stop PC problems before they stop you.

Your PC’s two mortal enemies are heat and moisture. Excess heat accelerates the deterioration of the delicate circuits in your system. The most common causes of overheating are dust and dirt: Clogged vents and CPU cooling fans can keep heat-dissipating air from moving through the case, and even a thin coating of dust or dirt can raise the temperature of your machine’s components.

Any grime, but especially the residue of cigarette smoke, can corrode exposed metal contacts. That’s why it pays to keep your system clean, inside and out.

If your PC resides in a relatively clean, climate-controlled environment, an annual cleaning should be sufficient. But in most real-world locations, such as dusty offices or shop floors, your system may need a cleaning every few months.

All you need are lint-free wipes, a can of compressed air, a few drops of a mild cleaning solution such as Formula 409 or Simple Green in a bowl of water, and an antistatic wrist strap to protect your system when you clean inside the case.

Think Outside the Box

Before you get started cleaning, check around your PC for anything nearby that could raise its temperature (such as a heating duct or sunshine coming through a window). Also clear away anything that might fall on it or make it dirty, such as a bookcase or houseplants.

Always turn off and unplug the system before you clean any of its components. Never apply any liquid directly to a component. Spray or pour the liquid on a lint-free cloth, and wipe the PC with the cloth.

Clean the case: Wipe the case and clear its ventilation ports of any obstructions. Compressed air is great for this, but don’t blow dust into the PC or its optical and floppy drives. Keep all cables firmly attached to their connectors on the case.

Maintain your mechanical mouse: When a nonoptical mouse gets dirty, the pointer moves erratically. Unscrew the ring on the bottom of the unit and remove the ball. Then scrape the accumulated gunk off the two plastic rollers that are set 90 degrees apart inside the ball’s housing.

Keep a neat keyboard: Turn the keyboard upside down and shake it to clear the crumbs from between the keys. If that doesn’t suffice, blast it (briefly) with compressed air. If your keys stick or your keyboard is really dirty, pry the keys off for easier cleaning. Computer shops have special tools for removing keys, but you can also pop them off by using two pencils with broken tips as jumbo tweezers–just be sure to use a soft touch.

Make your monitor sparkle: Wipe the monitor case and clear its vents of obstructions, without pushing dust into the unit. Clean the screen with a standard glass cleaner and a lint-free cloth. If your monitor has a degauss button (look for a small magnet icon), push it to clear magnetic interference. Many LCDs can be cleaned with isopropyl alcohol; check with your LCD manufacturer. Wipe your LCD lightly: The underlying glass is fragile.

Check your power protection: Reseat the cables plugged into your surge protector. Check the unit’s warning indicator, if it has one. Surge protectors may power your PC even after being compromised by a voltage spike (making your system susceptible to a second spike). If your power protector doesn’t have a warning indicator and your area suffers frequent power outages, replace it with one that has such an indicator and is UL 1449 certified.

Swipe your CD and DVD media: Gently wipe each disc with a moistened, soft cloth. Use a motion that starts at the center of the disc and then moves outward toward the edge. Never wipe a disc in a circular motion.

Inside the Box

Before cracking open the case, turn off the power and unplug your PC. Ground yourself before you touch anything inside to avoid destroying your circuitry with a static charge. If you don’t have a grounding wrist strap, you can ground yourself by touching any of various household objects, such as a water pipe, a lamp, or another grounded electrical device. Be sure to unplug the power cord before you open the case.

Use antistatic wipes to remove dust from inside the case. Avoid touching any circuit-board surfaces. Pay close attention to the power-supply fan, as well as to the case and to CPU fans, if you have them. Spray these components with a blast of compressed air to loosen dust; but to remove the dust rather than rearrange it, you should use a small vacuum.

If your PC is more than four years old, or if the expansion cards plugged into its motherboard are exceptionally dirty, remove each card, clean its contacts with isopropyl alcohol, and reseat it. If your system is less than a couple years old, however, just make sure each card is firmly seated by pressing gently downward on its top edge while not touching its face. Likewise, check your power connectors, EIDE connectors, and other internal cables for a snug fit.

While you have the case open, familiarize yourself with the CMOS battery on the motherboard. For its location, check the motherboard manual. If your PC is more than four or five years old, the CMOS battery may need to be replaced. (A system clock that loses time is one indicator of a dying CMOS battery.)

Look for Trouble

Give your PC a periodic checkup with a good hardware diagnostic utility. Two excellent choices are Sandra Standard from SiSoftware and #1-TuffTest-Lite from #1-PC Diagnostics. Download the free version of Sandra (the full version of the application costs $35) or to download #1-TuffTest-Lite (the fully functional version is $10).

Sandra Standard:
CODE
http://www.pcworld.com/downloads/file_description/0,fid,4005,tk,ur,00.asp

#1-TuffTest-Lite:
CODE
http://www.pcworld.com/downloads/file_description/0,fid,7725,tk,ur,00.asp

Adding and removing system components leaves orphaned entries in the Windows Registry. This can increase the time your PC takes to boot and can slow system performance. Many shareware utilities are designed to clean the Registry.

Windows stores files on a hard drive in rows of contiguous segments, but over time the disk fills and segments become scattered, so they take longer to access. To keep your drive shipshape, run Windows’ Disk Defragmenter utility. Click Start, Programs (All Programs in XP), Accessories, System Tools, Disk Defragmenter. If your drive is heavily fragmented, you could boost performance. Defragging may take hours, however. Disable your screen saver and other automatic programs beforehand to keep the defrag from restarting every few minutes.

Disk Defragmenter won’t defragment the file on your hard drive that holds overflow data from system memory (also known as the swap file). Since the swap file is frequently accessed, defragmenting it can give your PC more pep. You can defragment your swap file by using a utility such as the SpeedDisk program included with Norton SystemWorks 2004, but there’s a way to reset it in Windows.

In Windows XP, right-click My Computer and choose Properties. Click Advanced, and then choose the Settings button under Performance. Click Advanced again and the Change button under Virtual Memory. Select another drive or partition, set your swap file size, and click OK.

If you have only one partition and no way to create a second one, and you have at least 256MB of RAM, disable the swap file rather than moving it: Select “No paging file” in the Virtual Memory settings. If you have trouble booting, start Windows in Safe Mode and re-enable this option.

Hard-Drive Checkup
Windows XP offers a rudimentary evaluation of your hard disk’s health with its error-checking utility: Right-click the drive’s icon in Windows Explorer and select Properties, Tools, Check Now. (Windows can fix errors and recover bad sectors automatically if you wish.) If the check discovers a few file errors, don’t worry, but if it comes up with hundreds of errors, the drive could be in trouble.

To conduct a more thorough examination, download Panterasoft’s free HDD Health utility, which monitors hard-drive performance and warns of impending disaster:
CODE
http://www.pcworld.com/downloads/file_description/0,fid,22945,tk,ur,00.asp

The program works only with drives that support S.M.A.R.T technology, but nearly all drives released since 2000 are S.M.A.R.T.-compliant.

Many hardware and software designers humbly assume you want their program running on your PC all the time, so they tell Windows to load the application at startup (hence, the ever-growing string of icons in your system tray). These programs eat up system resources and make hardware conflicts and compatibility problems more likely. To prevent them from launching, just click Start, Run, type “msconfig” and press Enter. The programs listed under the Startup tab are set to start along with Windows. Uncheck the box at the left of each undesirable program to prevent it from starting automatically.

Four Tips for Longer PC Life

1. Keep your PC in a smoke-free environment. Tobacco smoke can damage delicate contacts and circuits.
2. Leave your PC running. Powering up from a cold state is one of the most stressful things you can do to your system’s components. If you don’t want to leave your PC running all the time, use Windows’ Power Management settings to put your machine into hibernation rather than completely shutting down. In Windows XP, right-click the desktop and select Properties. Click the Screen Saver tab and select the Power button. Choose the Hibernate tab to ensure that hibernation is enabled, and then select a time beneath “System hibernates” under the Power Schemes tab. (Note that this option is not available on all PCs.) Computers running older versions of Windows may or may not provide similar power-management features. Look under the Power Management icon (Power Options in Windows 2000) in Control Panel to evaluate your machine’s capabilities.
3. Don’t leave your monitor running. The best way to extend your display’s life is to shut it off when it’s not in use.
4. Avoid jostling the PC. Whenever you move your system, even if it’s just across the desktop, make sure the machine is shut down and unplugged.

There are quite a few services you can disable from starting automatically.
This would be to speed up your boot time and free resources.
They are only suggestions so I suggestion you read the description of each one when you run Services
and that you turn them off one at a time.

Some possibilities are:

• Alerter
• Application Management
• Clipbook
• Fast UserSwitching
• Human Interface Devices
• Indexing Service
• Messenger
• Net Logon
• NetMeeting
• QOS RSVP
• Remote Desktop Help Session Manager
• Remote Registry
• Routing & Remote Access
• SSDP Discovery Service
• Universal Plug and Play Device Host
• Web Client

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Cleaning the Prefetch Directory

WindowsXP has a new feature called Prefetch. This keeps a shortcut to recently used programs.
However it can fill up with old and obsolete programs.

To clean this periodically go to:

Star / Run / Prefetch
Press Ctrl-A to highlight all the shorcuts
Delete them

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Not Displaying Logon, Logoff, Startup and Shutdown Status Messages

To turn these off:

Start Regedit
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
If it is not already there, create a DWORD value named DisableStatusMessages
Give it a value of 1

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Clearing the Page File on Shutdown

Click on the Start button
Go to the Control Panel
Administrative Tools
Local Security Policy
Local Policies
Click on Security Options
Right hand menu – right click on “Shutdown: Clear Virtual Memory Pagefile”
Select “Enable”
Reboot

For regedit users…..
If you want to clear the page file on each shutdown:

Start Regedit
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management

ClearPageFileAtShutdown
Set the value to 1

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No GUI Boot

If you don’t need to see the XP boot logo,

Run MSCONFIG
Click on the BOOT.INI tab
Check the box for /NOGUIBOOT

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Speeding the Startup of Some CD Burner Programs

If you use program other than the native WindowsXP CD Burner software,
you might be able to increase the speed that it loads.

Go to Control Panel / Administrative Tools / Services
Double-click on IMAPI CD-Burning COM Service
For the Startup Type, select Disabled
Click on the OK button and then close the Services window
If you dont You should notice

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Getting Rid of Unread Email Messages

To remove the Unread Email message by user’s login names:

Start Regedit
For a single user: Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail
For all users: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\UnreadMail
Create a DWORD key called MessageExpiryDays
Give it a value of 0

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Decreasing Boot Time

Microsoft has made available a program to analyze and decrease the time it takes to boot to WindowsXP
The program is called BootVis

Uncompress the file.
Run BOOTVIS.EXE
For a starting point, run Trace / Next Boot + Driver Delays
This will reboot your computer and provide a benchmark
After the reboot, BootVis will take a minute or two to show graphs of your system startup.
Note how much time it takes for your system to load (click on the red vertical line)
Then run Trace / Optimize System
Re-Run the Next Boot + Drive Delays
Note how much the time has decreased
Mine went from approximately 33 to 25 seconds.

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Increasing Graphics Performance

By default, WindowsXP turns on a lot of shadows, fades, slides etc to menu items.
Most simply slow down their display.

To turn these off selectively:

Right click on the My Computer icon
Select Properties
Click on the Advanced tab
Under Performance, click on the Settings button
To turn them all of, select Adjust for best performance
My preference is to leave them all off except for Show shadows under mouse pointer and Show window contents while dragging

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Increasing System Performance

If you have 512 megs or more of memory, you can increase system performance
by having the core system kept in memory.

Start Regedit
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management

DisablePagingExecutive
Set the value to be 1
Reboot the computer

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Increasing File System Caching

To increase the amount of memory Windows will locked for I/O operations:

Start Regedit
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
Edit the key IoPageLockLimit

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Resolving Inability to Add or Remove Programs

If a particular user cannot add or remove programs, there might be a simple registry edit neeed.

Go to HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Uninstall
Change the DWORD NoAddRemovePrograms to 0 disable it

4096 – 32megs of memory or less
8192 – 32+ megs of memory
16384 – 64+ megs of memory
32768 – 128+ megs of memory
65536 – 256+ megs of memory

1. To decrease a system’s boot time and increase system performance, use the money you save by not buying defragmentation software — the built-in Windows defragmenter works just fine — and instead equip the computer with an Ultra-133 or Serial ATA hard drive with 8-MB cache buffer.
2. If a PC has less than 512 MB of RAM, add more memory. This is a relatively inexpensive and easy upgrade that can dramatically improve system performance.
3. Ensure that Windows XP is utilizing the NTFS file system. If you’re not sure, here’s how to check: First, double-click the My Computer icon, right-click on the C: Drive, then select Properties. Next, examine the File System type; if it says FAT32, then back-up any important data. Next, click Start, click Run, type CMD, and then click OK. At the prompt, type CONVERT C: /FS:NTFS and press the Enter key. This process may take a while; it’s important that the computer be uninterrupted and virus-free. The file system used by the bootable drive will be either FAT32 or NTFS. I highly recommend NTFS for its superior security, reliability, and efficiency with larger disk drives.
4. Disable file indexing. The indexing service extracts information from documents and other files on the hard drive and creates a “searchable keyword index.” As you can imagine, this process can be quite taxing on any system.The idea is that the user can search for a word, phrase, or property inside a document, should they have hundreds or thousands of documents and not know the file name of the document they want. Windows XP’s built-in search functionality can still perform these kinds of searches without the Indexing service. It just takes longer. The OS has to open each file at the time of the request to help find what the user is looking for.Most people never need this feature of search. Those who do are typically in a large corporate environment where thousands of documents are located on at least one server. But if you’re a typical system builder, most of your clients are small and medium businesses. And if your clients have no need for this search feature, I recommend disabling it.Here’s how: First, double-click the My Computer icon. Next, right-click on the C: Drive, then select Properties.Uncheck “Allow Indexing Service to index this disk for fast file searching.” Next, apply changes to “C: subfolders and files,” and click OK. If a warning or error message appears (such as “Access is denied”), click the Ignore All button.
5. Update the PC’s video and motherboard chipset drivers. Also, update and configure the BIOS. For more information on how to configure your BIOS properly, see this article on my site.
6. Empty the Windows Prefetch folder every three months or so. Windows XP can “prefetch” portions of data and applications that are used frequently. This makes processes appear to load faster when called upon by the user. That’s fine. But over time, the prefetch folder may become overloaded with references to files and applications no longer in use. When that happens, Windows XP is wasting time, and slowing system performance, by pre-loading them. Nothing critical is in this folder, and the entire contents are safe to delete.
7. Once a month, run a disk cleanup. Here’s how: Double-click the My Computer icon. Then right-click on the C: drive and select Properties. Click the Disk Cleanup button — it’s just to the right of the Capacity pie graph — and delete all temporary files.
8. In your Device Manager, double-click on the IDE ATA/ATAPI Controllers device, and ensure that DMA is enabled for each drive you have connected to the Primary and Secondary controller. Do this by double-clicking on Primary IDE Channel. Then click the Advanced Settings tab. Ensure the Transfer Mode is set to “DMA if available” for both Device 0 and Device 1. Then repeat this process with the Secondary IDE Channel.
9. Upgrade the cabling. As hard-drive technology improves, the cabling requirements to achieve these performance boosts have become more stringent. Be sure to use 80-wire Ultra-133 cables on all of your IDE devices with the connectors properly assigned to the matching Master/Slave/Motherboard sockets. A single device must be at the end of the cable; connecting a single drive to the middle connector on a ribbon cable will cause signaling problems. With Ultra DMA hard drives, these signaling problems will prevent the drive from performing at its maximum potential. Also, because these cables inherently support “cable select,” the location of each drive on the cable is important. For these reasons, the cable is designed so drive positioning is explicitly clear.
10. Remove all spyware from the computer. Use free programs such as AdAware by Lavasoft or SpyBot Search & Destroy. Once these programs are installed, be sure to check for and download any updates before starting your search. Anything either program finds can be safely removed. Any free software that requires spyware to run will no longer function once the spyware portion has been removed; if your customer really wants the program even though it contains spyware, simply reinstall it. For more information on removing Spyware visit this Web Pro News page.
11. Remove any unnecessary programs and/or items from Windows Startup routine using the MSCONFIG utility. Here’s how: First, click Start, click Run, type MSCONFIG, and click OK. Click the StartUp tab, then uncheck any items you don’t want to start when Windows starts. Unsure what some items are? Visit the WinTasks Process Library. It contains known system processes, applications, as well as spyware references and explanations. Or quickly identify them by searching for the filenames using Google or another Web search engine.
12. Remove any unnecessary or unused programs from the Add/Remove Programs section of the Control Panel.
13. Turn off any and all unnecessary animations, and disable active desktop. In fact, for optimal performance, turn off all animations. Windows XP offers many different settings in this area. Here’s how to do it: First click on the System icon in the Control Panel. Next, click on the Advanced tab. Select the Settings button located under Performance. Feel free to play around with the options offered here, as nothing you can change will alter the reliability of the computer — only its responsiveness.
14. If your customer is an advanced user who is comfortable editing their registry, try some of the performance registry tweaks offered at Tweak XP.
15. Visit Microsoft’s Windows update site regularly, and download all updates labeled Critical. Download any optional updates at your discretion.
16. Update the customer’s anti-virus software on a weekly, even daily, basis. Make sure they have only one anti-virus software package installed. Mixing anti-virus software is a sure way to spell disaster for performance and reliability.
17. Make sure the customer has fewer than 500 type fonts installed on their computer. The more fonts they have, the slower the system will become. While Windows XP handles fonts much more efficiently than did the previous versions of Windows, too many fonts — that is, anything over 500 — will noticeably tax the system.
18. Do not partition the hard drive. Windows XP’s NTFS file system runs more efficiently on one large partition. The data is no safer on a separate partition, and a reformat is never necessary to reinstall an operating system. The same excuses people offer for using partitions apply to using a folder instead. For example, instead of putting all your data on the D: drive, put it in a folder called “D drive.” You’ll achieve the same organizational benefits that a separate partition offers, but without the degradation in system performance. Also, your free space won’t be limited by the size of the partition; instead, it will be limited by the size of the entire hard drive. This means you won’t need to resize any partitions, ever. That task can be time-consuming and also can result in lost data.
19. Check the system’s RAM to ensure it is operating properly. I recommend using a free program called MemTest86. The download will make a bootable CD or diskette (your choice), which will run 10 extensive tests on the PC’s memory automatically after you boot to the disk you created. Allow all tests to run until at least three passes of the 10 tests are completed. If the program encounters any errors, turn off and unplug the computer, remove a stick of memory (assuming you have more than one), and run the test again. Remember, bad memory cannot be repaired, but only replaced.
20. If the PC has a CD or DVD recorder, check the drive manufacturer’s Web site for updated firmware. In some cases you’ll be able to upgrade the recorder to a faster speed. Best of all, it’s free.
    21. Disable unnecessary services. Windows XP loads a lot of services that your customer most likely does not need. To determine which services you can disable for your client, visit the Black Viper site for Windows XP configurations.
21. If you’re sick of a single Windows Explorer window crashing and then taking the rest of your OS down with it, then follow this tip: open My Computer, click on Tools, then Folder Options. Now click on the View tab. Scroll down to “Launch folder windows in a separate process,” and enable this option. You’ll have to reboot your machine for this option to take effect.
22. At least once a year, open the computer’s cases and blow out all the dust and debris. While you’re in there, check that all the fans are turning properly. Also inspect the motherboard capacitors for bulging or leaks. For more information on this leaking-capacitor phenomena, you can read numerous articles on my site.

Following any of these suggestions should result in noticeable improvements to the performance and reliability of your customers’ computers. If you still want to defrag a disk, remember that the main benefit will be to make your data more retrievable in the event of a crashed drive.